Delivery and Returns

Delivery Options

Delivery Destination	Order Value	Delivery Charge	How Long It Takes (once order is dispatched)
UNITED KINGDOM	Any	FREE	1-2 working days
EUROPE & NORTH AMERICA	Any	£30	2-11 Business Days
INTERNATIONAL DELIVERY	Any	£45	3-17 Business Days

 

UK Orders

All our deliveries are free of charge and should be with you within 1-2 working days. We use a tracked delivery service and you'll be asked to sign for your order when it arrives. 

Just so you know, the following postcodes can take up to 5 working days as standard: AB; BF0-BG99; BT1-99; DD8-11; KW15-17; ZE1-99; GY1-99; HS1-99; IM1-99; IV1-23, 25-27, 30-32, 36, 40, 52-54; JE1-99; KW1-3, 5-14; PA20-49, 60-78; PH19-26, 30-44, 49-50; TR21-25; EIRE/ROI.

International Delivery

For Europe your order will be dispatch via a courier service sent tracked and signed.

For the Rest of the World your order will be dispatch via a courier service sent tracked and signed.

Return Policy

All returns should be done within 14 days. This does not affect your statutory rights in relation to returning faulty products and the process with regards faulty products.

For all returns queries please get in touch with our Customer Care team on info@twiskshoes.com

Where a return has been made where the item is in full saleable condition, We will refund or replace your return as promptly as possible upon our receipt of the returned goods (any refunds will be reimbursed, via the same method as payment, within 14 days of us receiving your return).

We deliver internationally to the following countries:
Andorra, Argentina, Australia, Austria, Bahamas, Belgium, Brazil, Bulgaria, Canada, Cayman Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Falkland Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Republic of Korea, Republic of Moldova, Romania, Russian Federation, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, USA, Vietnam.

Russia: Please note that on any Russian orders, a business address must be selected for delivery. Unfortunately, we are unable to ship to residential addresses in this country.

Customs & duties

USA: All orders shipped to USA are duty paid, so you don't have to pay anything extra to enjoy your new purchase.

ROW: All other orders delivered outside the UK may be subject to import duties and taxes. These costs are levied once a shipment reaches your country and payment may be necessary to release your order from customs on arrival. International customers will need to take responsibility for any import duties. Rates vary according to country, so we can't advise you on what these may be.